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Contact Us

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Supplier Special Notices

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U.S. Dept. of State Travel Warnings

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Customer Service

	Phone: 1-800-228-9792 (8:00 a.m. to 7:00 p.m. CST, Monday – Friday)
	E-mail: customerservice@travelex-insurance.com techsupport@travelex-insurance.com
	Mail: P.O. Box 641070 Omaha, NE 68164-7070

Protection Plan Holders

If you have questions, need assistance, want to make a change to your existing protection plan or file a claim, please refer to your Confirmation of Coverage for the appropriate phone number and/or e-mail address. If you do not have your Confirmation of Coverage, please call 1-800-228-9792 or submit a request online and we will send one to you.

Partners

If you have a current account with us and need information or would like more information on becoming a partner agency, please click here to complete a brief contact form or call 1-800-537-8052.

Emergency Travel Assistance

Please refer to the top left corner of your Confirmation of Coverage to locate your protection plan name.

For a full list of international access numbers and collect calling instructions by country, download the AT&T USADirect Wallet Card.

On Call International

On Call International provides assistance for the following plans: Travel Basic, Travel Select, Travel Max and Flight Insure Plus, all underwritten by Nationwide Mutual Insurance Company.

If you are traveling and need emergency assistance or advice and currently hold a policy on one of the above mentioned protection plans, please call the following numbers for assistance:

U.S./Canada (toll-free):
1-866-930-9806
Outside U.S./Canada (collect):
1-603-328-1965

MEDEX

MEDEX provides travel assistance for the following plans: Travel Plus, TraveLite, Annual Multi-Trip, Flight Plus, and Business Traveler, all underwritten by Old Republic Insurance Company.

If you are traveling and need emergency assistance or advice and currently hold a policy on one of the above mentioned protection plans, please call the following numbers for assistance:

U.S./Canada (toll-free):
1-866-866-8155

Outside U.S./Canada (collect):
1-410-308-2903

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Customer Service

Phone: (800) 228-9792
(8:00 a.m. to 7:00 p.m. CST, Monday - Friday)
customerservice@travelex-insurance.com

Technical Difficulties

Phone: (888) 457-4602
(8:00 a.m. to 7:00 p.m. CST, Monday - Friday)
techsupport@travelex-insurance.com

Emergency While Traveling

Click here for emergency phone numbers
while traveling

The above information contains a brief description of benefits. Refer to the applicable Certificate of Insurance or Evidence of Coverage (the "Policy") for full policy details. Certain conditions, exclusions, and limitations apply as set out in the Policy. Products may not be available to residents of all states. If there is any conflict between the contents of this website and the Policy, the Policy will govern in all cases.